. . . then this just might be the position for you!
We are currently seeking a Client Success Manager who shares our passion for helping our clients build exceptional companies and helping our team execute to achieve desired results. AG Client Success Managers are leaders who partner with our delivery teams and key stakeholders at our clients. They manage a set of internal metrics to drive AG’s success, including but not limited to: gross margin, contract renewals, utilization & realization, etc. In addition, they mentor and guide a variety of global personnel at AG. AG Client Success Managers lead and oversee client and internal teams to drive projects from start to completion while tracking to tangible milestones and benchmarks and providing strategic oversight.
Ideal candidates have a strong background in accounting and finance and have demonstrated a track record of managing teams and projects effectively. Client Success Managers are responsible for overseeing a portfolio of clients and driving key metrics, such as contract renewals, effective rates and gross margin, etc. They are a resource to the team for strategic direction and guidance as well as technical support and identification for areas for process improvement. Client Success Managers contribute to AG’s Portfolio Management team by identifying key issues and crafting proactive solutions. They are forward-thinking, logical, creative, process-driven, autonomous leaders that are not afraid to roll up their sleeves to help the team get the job done. They are able to weigh execution of strategy and being future thinking with close attention to detail and follow-through on projects. Client Success Managers also give frequent feedback to both team members and clients and must lean into and navigate tough conversations in an effective, tactful manner.
We've earned the trust and respect of some of the most highly regarded founders, investment entities, and board members. We aren’t the only ones who think our clients are exceptional. The companies and teams we partner with have been featured on the Inc. 500 list, Crain’s 40 Under 40, Shark Tank, the Wall Street Journal, and CNN (among many others). Our clients are seasoned, entrepreneurially minded leaders who recognize that sustaining growth requires a strong strategic, financial and operational infrastructure. They understand that having the right people and processes within that infrastructure is integral to success.
As great as our clients are, the success of our own firm is driven by two things – people and culture. Many companies use the mantra “client first.” We are not such an organization. We unabashedly put our own team first. Our clients come second, and the firm itself third. The logic is simple: If our team is constantly learning, growing and fulfilled, then our clients garner tangible results because they get to work with a skilled and driven team. If our team delivers tangible results to our clients, our clients reward the firm.
Our culture is about personal development. Our goal is to “Accelerate Growth,” not just for our clients, but for our team. In fact, at the core of our leadership development plan is the philosophy of servant leadership which mandates a focus on development of the team. We work hard to maintain our culture by executing consistent monthly trainings, bringing in outside speakers, holding “one on ones” with leadership, and many more. We invest heavily in growing our team because that is what grows our firm.
Accelerated Growth (AG) was founded in 2009 with the mission of assisting entrepreneurial organizations to execute their vision. We develop and execute creative strategies that enhance business performance with a focus on revenue growth and profitability enhancement. AG partners with companies who have made it out of their “start-up” phase and are working on their second stage of growth (typically between $5-$100MM in revenue). Our clients face various business challenges (expansion into new markets, acquisitions, fundraising, turnaround, etc.), but our firm’s value proposition is always the same: We allow our clients to focus on growth, while ensuring that their organizations are structured to execute to that growth effectively. The best part is, not only do we get to work with dynamic companies every day, we are part of one ourselves.
JOB TYPE : Full Time
LOCATION : Chicago